Service launches, network milestones, and the occasional look at how a ticket actually gets worked. Updated as things happen, not on a schedule.
What started as a small pool of vetted engineers around Istanbul has grown into a network of more than 3,000 field technicians and testers spanning Europe, the Middle East, APAC, Australia, North America, and West Africa. The coordination desk stays the same size — one point of contact, regardless of which region a ticket lands in.
Rack and stack, decommissioning, physical audits, and scheduled remote-hands support inside colocation facilities — the newest line the Istanbul desk coordinates.
Read about the service →
On-ground testers now validate Android and iOS devices on real carrier networks in every region LANAN covers, closing the gap lab testing can't reach.
See how testing runs →
Field technicians, mobile testers, and vendor or partner companies can now register directly with the Istanbul desk — a single form replaces the old ad-hoc onboarding.
Register as a partner →
The software desk shipped an updated dispatch and CRM build that tracks a ticket from intake to close-out — now offered as a service for clients running similar operations.
See what we build →
A look at how the Istanbul desk actually works a Smart Hands ticket — matching, scheduling, and the sign-off that closes it against SLA.
See the process →
LANAN continues formalizing vendor relationships and expanding regional coverage as it grows from an early-stage operator into a global field services provider.
Read about LANAN →