Service launch
September 2026
Data Center Services joins the lineup
Rack and stack, decommissioning, and scheduled remote-hands support inside colocation facilities.
Read more →Field Engineering
Smart Hands, onsite support, dispatch, and data center work across six regions.
Explore field services →Device Testing
On-ground testers validating devices on real carrier networks, in real locations.
Explore device testing →Software
Dispatch, CRM, and reporting tools built for field operations like this one.
Explore software →
BY THE NUMBERS
Ready for the ticket. Built for the region.
One coordination desk in Istanbul, a technician network built to cover six regions, and a service line for whatever the ticket turns out to be.
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field technicians in the network
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regions with active coverage
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service lines, one desk
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coordination desk, Istanbul
SERVICES
Everything the desk coordinates
Six service lines, run from a single dispatch and delivery desk in Istanbul.
01
Smart Hands
Remote-hands execution for racking, cabling, swaps, and guided troubleshooting.
Learn more →02
Onsite IT Support
Scheduled or ad-hoc technician visits for maintenance, break-fix, and end-user support.
Learn more →03
Field Engineer Dispatch
Certified engineers sourced and matched by skill, certification, and location.
Learn more →04
Infrastructure Services
Installs, migrations, and rollouts across multiple sites, run as one project.
Learn more →05
Data Center Services
Rack and stack, decommissioning, audits, and remote hands inside the DC.
Learn more →06
Mobile Device Field Testing
On-ground testers validating devices on real networks, in real locations.
Learn more →07
Software Development
The dispatch, CRM, and reporting tools that keep field operations running.
Learn more →IN THE FIELD
What the desk actually looks like day to day
DATA CENTER SERVICES
Someone still has to walk into the cage
A remote engineer can plan the change from anywhere. LANAN puts a technician physically in the facility to carry it out — on the vendor's maintenance window, following the facility's own access rules.
- Rack and stack installs, structured cabling, and cross-connects
- Hardware decommissioning, asset pulls, and secure disposal
- Physical audits and inventory reconciliation
- Scheduled remote-hands support during maintenance windows
InstallsRack & stack · cabling
DecommissioningAsset pulls · secure disposal
Remote handsScheduled maintenance windows
MOBILE DEVICE FIELD TESTING
Devices tested where they'll actually be used
Lab results only tell part of the story. LANAN's on-ground testers put devices through real carrier networks, real terrain, and real day-to-day use across every region we cover.
- Functional and regression testing on current Android and iOS builds
- Real-network and carrier compatibility testing across regions
- Structured bug reports, logs, and reproducible steps for engineering teams
- Testers recruited and managed locally, coordinated centrally
PlatformsAndroid · iOS
Test typesFunctional · Network · Field
Regions6 active
SOFTWARE DEVELOPMENT
The systems behind the dispatch desk
The same team that runs field operations also builds the software to manage them — dispatch and CRM tooling, finance and invoicing systems, and client-facing web platforms.
- Custom dispatch, CRM, and reporting tools for internal operations
- Web platforms and internal tools built to fit an existing workflow, not replace it
- Integrations that connect field data to finance and client reporting
- Ongoing support once a tool is in daily use
Dispatch toolingTicket → engineer → close-out
Finance toolingInvoicing · cash flow
DeliveryWeb · internal tools
HOW A TICKET MOVES
From ticket to close-out
01
Ticket received
The vendor's ticket arrives with a site, a required skill set, and an SLA window.
02
Engineer matched
The Istanbul desk matches a vetted technician or tester from the regional pool by skill, certification, and proximity.
03
Work executed
The engineer or tester completes the scope on site and reports back with photos, logs, or structured results.
04
Closed and invoiced
The ticket closes against the SLA, the field team is paid, and the vendor is invoiced against the agreed rate.
NEWS & INSIGHTS
What's moving at the desk
Partners
September 2026
Vendor & technician registration now open
A single form now covers field technicians, testers, and vendor or partner companies.
Register →
Network
September 2026
The network passes 3,000 technicians
More than 3,000 field technicians and testers now cover six regions, coordinated from one desk.
See coverage →